NTE payment successful but in-game currency not received? Fix

1) Wait up to 24 hours — some payment channels have processing delays 2) Check your payment order number to confirm the charge went through 3) Log out and back in to check 4) Verify you topped up on the correct server and account 5) If not received after 24 hours, contact customer support with: game UID, recharge time, amount, order number, and payment screenshot. iOS users: requesting refunds may result in account bans — proceed with caution.