NTE monthly pass purchased but daily rewards not received? Fix

1) Confirm the monthly pass is active: go to Shop → Monthly Pass page and check status 2) Daily rewards must be manually claimed each day — they are not auto-sent to mail 3) Check if you're on the correct server 4) If it shows purchased but can't claim, re-login and try again 5) Contact support with purchase records and UID. Note: the monthly pass lasts 30 days and must be repurchased after expiration.