NTE account progress lost after switching devices? How to recover

1) Confirm you're logging in with the same account (not a guest account) 2) Confirm you're on the same server 3) For third-party login (WeChat/QQ/Apple), make sure you use the same third-party account 4) Guest account data is only saved locally and cannot be recovered on a new device 5) On the login screen, select 'Existing Account' instead of 'Register New Account' 6) If account and server are correct but progress is missing, contact support with your UID, server, and registration info.