Pre-registration rewards not received?

If your pre-registration rewards are missing: 1) Check your in-game mailbox, as rewards are usually delivered via mail; 2) Verify you are logging in with the same account/email used for pre-registration; 3) Fully restart the game and log back in. If rewards are still missing after these steps, contact support at [email protected] with your UID and the email address used for pre-registration.