Monthly pass purchased but not received?

This monthly-pass page is more useful when it explains **whether the issue is reward-delivery delay, display desync, or a successful payment whose entitlement never attached properly** instead of flattening every case into the same short checklist. For current players, the practical questions are whether the order truly charged, whether the reward should appear instantly or via mail, and whether their account, platform, and payment channel details are ready for support to verify the purchase.

A safer way to read it is:

1. Separate "not charged," "charged but not yet displayed," and "partially delivered but missing some benefits," because those paths do not behave the same way

2. The local actions that help most are usually limited to relogging, checking the mailbox, and confirming payment state so you can tell delay apart from a true billing mismatch

3. If the charge is confirmed and the entitlement still does not recover after a reasonable wait, the priority is to preserve UID, platform, time, and payment proof and move through the official support channel rather than retrying purchases repeatedly

So this page now focuses on case classification and support-preparation logic for missing purchase rewards instead of treating a few basic steps as a complete answer for every billing scenario.