Double charged or refund issues?

For double charges or refund issues: 1) If double charged, contact support at [email protected] with your UID, platform, both transaction IDs, and screenshots of both charges; 2) You can also request a refund through your purchase platform (Epic Games/Google Play/App Store/PlayStation Store); 3) If a refund error caused a negative balance on your account, explain the situation to support with the relevant transaction records and they will help resolve it.